Sandplay Assistant

How do I restore my purchases?

If you've previously purchased a subscription or premium features, you can restore them by:

1. Open Sandplay Assistant
2. Go to Settings or the subscription/premium section
3. Look for "Restore Purchases" or "Restore Subscription"
4. Tap the button and follow the prompts

Make sure you're signed in with the same Google Play account you used for the original purchase. If you continue to have issues, contact us at support@sandplayassistant.com.

How do I cancel my subscription?

You can cancel your subscription at any time through Google Play:

1. Open the Google Play Store app on your Android device
2. Tap the menu icon (three lines) in the top left
3. Select "Subscriptions" or "Payments & subscriptions" → "Subscriptions"
4. Find "Sandplay Assistant" in the list
5. Tap "Cancel subscription"

Your subscription will remain active until the end of the current billing period. You'll continue to have access to premium features until then.

Note: Canceling a subscription is different from uninstalling the app. Uninstalling the app does not cancel your subscription.

I'm having trouble with payment or my subscription

If you're experiencing issues with:

• Payment not going through: Check your payment method in Google Play Store settings. Ensure your card is valid and has sufficient funds.
• Subscription not activating: Try restoring purchases (see above). If that doesn't work, contact us with your Google Play order number.
• Charged but no access: Make sure you're signed in with the correct Google account. Try restarting the app or restoring purchases.
• Unexpected charges: Check your subscription status in Google Play. If you see an unauthorized charge, contact Google Play Support and email us at support@sandplayassistant.com.

For payment and billing issues, you can also contact Google Play Support directly through the Play Store app.

My data isn't syncing properly

If you're using cloud backup and experiencing sync issues:

• Check your internet connection
• Ensure you're signed in to the same cloud account (Google Drive, iCloud, etc.)
• Try manually triggering a backup/sync from the app settings
• Restart the app

If the problem persists, contact us with details about what data isn't syncing.

The app is crashing or not working properly

Try these troubleshooting steps:

1. Close and restart the app
2. Restart your device
3. Check if there's an app update available in Google Play
4. Update your device's operating system if an update is available
5. Clear the app's cache (Settings → Apps → Sandplay Assistant → Storage → Clear Cache)

If none of these steps resolve the issue, please contact us with details about your device model, Android version, and what was happening when the crash occurred.

How do I request deletion of my data?

To request deletion of your personal data:

1. Email us at support@sandplayassistant.com
2. Include "Data Deletion Request" in the subject line
3. Provide your email address or account identifier

We will process your request within 30 days. Note that some data may be retained in backups for a limited time, or if required by law.

You can also delete your account data directly from within the app if this option is available in Settings.